While going to the gym is an incredibly healthy decision, it can sometimes lead to unexpected medical emergencies. These medical incidents can be incredibly scary for all involved, so it is important that employees in the gym stay calm and respond effectively. That is exactly what IGNITE Fitness employee Teri Lipford did to help two different gym-goers who had medical emergencies.

As the front desk associate for a Planet Fitness^® club in Guilford, Connecticut, she is usually the first point of contact a member has when they walk inside the PF^® gym. Due to this, she is able to have eyes on many members and develop caring relationships with all of them. She has gone above and beyond by showing bravery during two separate times when PF members went into cardiac arrest – once in November 2024 and again in January 2025.

Since she stepped in to save those two lives, both members have since been released from the hospital and have returned to their daily routines. Those members and other staff members are grateful for her dedication and care.

“Teri is an exceptionally dedicated and hardworking employee, consistently demonstrating a strong work ethic and a positive attitude in all her tasks. She brings a natural warmth and approachability to the team, fostering an inclusive and collaborative environment. Teri’s remarkable communication skills and exceptional customer service abilities allow her to connect with others effortlessly, helping to create a strong sense of community within the workplace. Her commitment to excellence, paired with her genuine desire to support and engage with colleagues and customers alike, makes her an invaluable asset to the team,” said General Manager at PF Guilford Ben Lord.

On Feb. 5, the Guilford Fire Department gave Lipford a “Certification of Commendation” award, highlighting all her swift and thoughtful actions to help those gym members in need. Employees like Lipford help make Planet Fitness not only a judgement-free space but a safe space to exercise.

“Due to Teri’s incredible actions, she has played a pivotal role in fostering a strong and supportive community within our Planet Fitness club. Members frequently approach Teri to express their gratitude, often taking the time to share their appreciation with the team. Many have conveyed how much safer and more secure they feel, knowing that every Planet Fitness staff member is dedicated to offering help in any way possible. The bond we share with our members is truly beyond words – coming into work each day is not just about fulfilling a job; it’s about connecting with our members, serving our community and engaging with friends and family to ensure we provide the best Planet Fitness experience possible,” said Lord.